Business Analyst & Architect
Accomplished and results-driven IT Architect with 20+ years of experience in designing, implementing, and managing complex enterprise-level IT solutions. Proven ability to align technology strategy with business objectives, driving innovation and digital transformation. Adept at leading cross-functional teams, mentoring junior professionals, and communicating effectively with stakeholders at all levels. Passionate about building scalable, secure, and cost-effective IT solutions that deliver business value.
Skills: Automation · Product Adoption · Customer Success · Analytics Rest API · Presentations · Stakeholder Management · Databases · Analytical Skills · Customer Satisfaction · Communication · Customer Engagement
UEM Senior Consultant
Working for a pioneering Enterprise Mobility Management (EMM) partner established by leading experts. Colleagues bringing extensive experience, having held key positions at AirWatch and VMware, and have been instrumental in numerous mobile deployments across various organizations in EMEA. This collective expertise is a significant asset as the organization strives to empower distributors, partners, and customers.
The role focused on enabling clients to manage, secure, and deploy their mobile device fleets, encompassing smartphones, tablets, and laptops. A passion for helping businesses transform by facilitating secure and efficient access to company resources on any device and application is a driving force. This capability is allowed companies to establish the digital workplace of the future, and contribute to this evolution.
The skillset encompassed automation, product adoption, customer success, analytics, ServiceNow, presentations, stakeholder management, databases, analytical thinking, customer satisfaction, communication, and engagement. These skills effectively support an organization’s mission. Applying these abilities to assist clients in achieving their mobility objectives and constructing the future of work is a key focus.
Skills: Automation · Product Adoption · Customer Success · Analytics · ServiceNow · Presentations · Stakeholder Management · Databases · Analytical Skills · Customer Satisfaction · Communication · Customer Engagement
PSO Consultanting Manager
This role bolsters the Professional Services Organization (PSO) by supporting sales, managing projects, and developing the team. Key responsibilities include collaborating with the sales team to effectively position PSO services, providing project management support for ongoing projects, and driving the development of both technical and soft skills within the PSO team. Process improvement is also a core function, requiring the modification and development of existing consulting team processes. Furthermore, the role involves designing a robust scoping process to accurately capture and address customer requirements. Ensuring seamless customer transitions in partnership with the presales team is crucial, as is maintaining PSO team compliance by consistently achieving utilization targets, budget adherence, and other defined performance metrics. This multifaceted position demands a blend of sales acumen, project management expertise, team leadership skills, and a commitment to process optimization and customer satisfaction.
Skills: Product Adoption · Customer Success · Analytics · Presentations · Stakeholder Management · Databases · Analytical Skills · Customer Satisfaction · Communication · Customer Engagement
Technical Consultant
Provided pre-sales support to the sales team, specializing in secure network equipment. Their responsibilities included installing, maintaining, and troubleshooting this equipment and upgrading approved software and hardware. A key aspect of their role involved modifying firewall rules and policies to integrate security devices effectively. I Collaborated with network designers to coordinate network design activities, ensuring customer requirements were met through a thorough evaluation of proposed designs. This involved preparing detailed network specifications, encompassing diagrams, equipment configurations, and technology recommendations. Critically, worked exclusively with security-focused customers, highlighting their work’s sensitive nature and the trust placed in them.
Skills: Analytics · Presentations · Stakeholder Management · Databases · Communication
Network Operations and Support
Extensive experience in managing and maintaining complex network infrastructures, encompassing a wide range of technologies and responsibilities. Expertise spans network administration, troubleshooting, security, migration, and technical support.
Core experience lies in managing a large, distributed network comprised of over 250 Windows servers, more than 2,000 Windows desktop clients, and a substantial array of Cisco networking equipment, including routers, switches, and voice gateways. Hands-on experience with industry-standard network management tools like SolarWinds and What’s Up Gold, demonstrating the ability to monitor, analyse, and maintain network health. Troubleshooting skills are evident in experienced diagnosis and resolving connectivity issues related to various WAN technologies, including E1, ADSL, and SDSL. Furthermore, I actively contributed to network security by providing network statistics to the security team for intrusion detection and prevention system testing. My proficiency in configuring and managing network traffic using Cisco SNMP and access lists underscores my understanding of network security best practices. A strong command of Cisco networking equipment is demonstrated by my experience maintaining a variety of router and switch models, including 2900, 1900, 3550, 6500, and 3750 series.
Beyond network infrastructure, I also possess significant experience in Windows server administration. I am adept at administering and troubleshooting NT systems using a range of tools, including HP SIM, Active Directory, Network Monitor, Event Viewer, Performance Monitor, and command-line utilities. This breadth of experience highlights my ability to manage both the network and server components of a complex IT environment.
A key accomplishment demonstrating my project management and technical skills is my involvement in a large-scale ISP migration project. I played a crucial role in analyzing the requirements of 400 sites and meticulously documenting site contacts, access details, and postal codes for transfer to the new ISP. My collaboration with the ISP’s technical, account management and project teams was instrumental in driving the project forward and resolving any arising issues. My focus on ensuring a seamless migration with minimal disruption underscores my commitment to minimizing downtime and maintaining business continuity.
In addition to my technical expertise, I also have experience in providing comprehensive technical support. I have delivered first-, second-, and third-line support for applications, Cisco routers, and desktop systems. My experience with Avaya 8700 phone systems and Cisco Call Manager, including making daily configuration changes, highlights my versatility in supporting diverse technologies. I contributed to a significant IT project involving the migration of users, PCs, and Active Directory. Also performed tasks in the migration of email from Lotus Notes to Exchange. Commitment to knowledge sharing is evident in my creation of documentation for other team members to support applications. Furthermore, my experience liaising with international colleagues to resolve issues with intranet sites and PeopleSoft demonstrates my ability to work effectively in a global environment. My proactive approach to problem-solving is highlighted by my ability to generate solutions for project teams.